There is a shop much closer to me with honest mechanics. But I go to Lou's because EVERYONE there is outstanding! I drive a beat up old minivan, always something wrong with it. It's embarrassing to be seen with it! But I get treated like I drove in with a Mercedes when I come in. Everyone is so friendly. The last time I came in, the woman at the desk remembered me. Unfortunately, I'm bad with names and don't remember hers. I needed to leave my van overnight, and another woman (again, bad with names...) gave me a ride to my Dad's house. She not only remembered him, but when she pulled into the driveway, I realized I had not given her directions to his house! The work done was quality, and work that I declined to have done at this time was accepted without someone trying to convince me. I am always pleased with my experience at Lou's!!