We love Lou's. When we moved to New York, we saw their high ratings and figured it'd be worth trying them out. We've been more than satisfied. They really explain what is happening with your car instead of just shoving recommended maintenance in your face.We love their loyalty program and how much they truly take care of their customers. We wish we could be in the area longer so that we could purchase our next car from them! With Lou's, you know you're getting great service. We'd recommend them to anyone.