The staff at Lou's Car Care are always friendly, professional, and accommodating. 20 minutes before my most recent 8 am appointment I had to cancel due to an emergent family issue. Rachel said "No problem, when would you like to come in?" I was able to reschedule for 2 pm the same day. That's good service! Lou Jr. always makes a point to say hi and shake my hand. It almost like family at Lou's.