Dear Lou, I just wanted to drop you a note to thank you for all your efforts in the purchase of my new truck. Your customer service must rate the highest in history for all that you have done to make the transaction a smooth one. You were able to help me find the truck I wanted, negotiate the best price including all the new factory discounts and come up with a number that fit my budget perfectly. Because of your intervention, the trade in value of my former truck was high enough to really meet my needs and every expectation. You searched and found an interest rate lower than anyone was offering at the time. You even provided all the necessary information to the bank so when I went in to sign for the loan it took only a matter of minutes. You truly cut the red tape for me! I wanted to keep the payment close to what I had been paying on my former truck and with all your help it came in at a $6.82 difference. That is absolutely unheard of. Your tenacity and professionalism made several big dealerships look extremely bad as they could not, or would not shut up long enough to determine the needs of the customer who walked in their door. I have over 30 years sales experience and it is gratifying to see that "Relationship Based Sellingll is still alive and well with professionals like yourself. Followed up by "Red Ribbon" customer service. I just cannot thank you enough for all your help. I can tell you that in my experience of 30 plus years in the business world, I have never come across any company or individual that puts more into customer satisfaction! Because of you, I will stay a loyal customer to Lou's Car Care and I will tell anyone how great it is to work with such a wonderful company with you at the wheel! Please feel free to share my experience with any potential or existing customer. Thank you so very much again!!