Baldwinsville Auto Repair

Driven past Lou's many times but never stopped in until recently. Ended up meeting Lou, and doing business with him. Very happy with everything from the follow up by Lou himself, and his employees. Would highly recommend them for a car purchase and/or mechanical work.

I found the Honda CRV I was looking for at Lou's and I emailed him. He was prompt, kind, honest, and thorough in helping me to do a trade in and buy my 'new car'. A great experience!

The staff at Lou’s Car Care took time to understand exactly what I needed for my car and brought me a number of different options and helped me so select what was best for me. They facilitated an easy drop off and easy pick up despite social distancing. I will definitely bring my Corvette back to the shop for whatever needs I might have.

Everyone at Lou's is awesome and customer focused!

Bought our car with Lou few weeks ago. It was the most pleasant car buying experience we have ever had. His prices were lowest in 100 miles radius so there was no need to haggle. Plus he is the owner and the finance manager so he can make decisions himself. We were very impressed with his knowledge on cars. There is no sales pressure and you get plenty of time with the cars to yourself to make a decision without hurrying. I would definitely go back there to buy our next car in the future.

Lou helped us out when we were in a tight spot after a blown tire on the way to an annual camping trip. Now we’re back up and running and couldn’t be more thankful for the expert service. Onward to Lake George! Many thanks to Lou and his crew!

Been going to Lous for service on our vehicles. Then this beauty caught my eye last time I was in. From beginning to end Lou was very easy to work with! It was an absolute pleasure!

Lou was very accommodating and worked me through all the paperwork and steps I needed to complete before buying my new car. I will definitely be going back to Lou’s for service and when I purchase another vehicle. I highly recommend Lou’s Car Care!

I have been so impressed with the kindness of the staff and the amazing quality of work on my vehicles. Thank you for taking such good care of my vehicle.

Through out the negotiation process I found Lou professional, patient, polite, honest, responsive and accommodating. He listened to my concerns, provided satisfactory solutions and answered endless questions many times responding off hours (that in itself spoke volumes). When Lou says absolutely no pressure he means it (he didn’t bug me once when I told him I needed time to consider the purchase). Finally, unable to decide I told Lou I would make the 150 mile trip to inspect the car and I would let him know if I wanted to proceed with the sale or not. I also asked if I decided to buy the car could any remaining work be completed the same day so I wouldn’t have to make another trip to pick up the car. Upon arrival I found Lou had inspected the car and started some of the remaining work at his own risk since he did not know for sure if I was going to buy the car however he started work first thing in the morning as a convenience to me to ensure that the car could be delivered while I was in town. I ended up buying the car, the paperwork process orderly, quick and efficient -- no surprises. What more could I ask, if I could give Lou 6 stars I would!