Baldwinsville Auto Repair

I brought my car to Lou's to have my rack and pinion replaced and an inspection. After I had already had Pep Boys take a look at it and was going to have them do the repair. But something didn't seem right about it. So I decided to move it to Lou's Car Care. They were very honest and thorough. It was exactly as I had expected. The car needed a lot more work than what they were telling me and I could have been in a very dangerous situation with the car at any moment if ai would have jept it on the road. The attention that the service manager gave to me was exactly what I needed to feel more secure about the safety of my vehicle and he was very honest and up front about everything. In the end I ended up buying a new vehicle. I will be a customer for life at Lou's and When someone asks me who I would recommend it will be this place. Thank you so much for your honestly and integrity during such a time of adversity in the world. I appreciate the excellent cutomer service and real human interaction.

One of the best car shopping and purchasing experiences I've ever had! No pressure, only the willingness to make sure we were happy with our purchase and to do everything Lou said he would do, even before I agreed to buy the vehicle. Can't say enough about the level of service Lou and his crew provided. Highly recommend taking a look before you go anywhere else.

This is a top notch shop have been very happy with all service done here. They keep you informed on your vehicle from start to finish.

The people at Lou's Car Care are always friendly and helpful and make you want to go back. Make you feel welcome and always acknowledging that you are there and want to help

The people at Lou’s are great. Instead of charging me for an alignment when I had bad bushings, they told me and didn’t charge me for an alignment knowing it wasn’t going to stick. You better believe I brought it back to them, and the rest of the headaches in my fleet, will go their way. Good people are hard to find. Thanks again!

Had damage done to the bumper and trunklid from a pickup truck hitting me. They did a fantastic job repairing my car. I am so very pleased with the work that Neno's did. Before and after pictures.

Fantastic quality and customer service for an incredibly low price. I would buy another car here in a heartbeat.