Baldwinsville Auto Repair

Before bringing my car to Lou's Car Care I was told buy another repair shop I should "just get rid of my car". But after bringing it to Lou's Car Care and having the staff spend countless hours diagnosing and pinpointing the issues with my vehicle, it was fix! Now my vehicle is running better than it ever did even when I first purchased it. Matt and the staff at Lou's Car Care is absolutely hands down the best in the business. I will not bring my vehicle or any other vehicle that I ever own anywhere else as long as these guys are in business. Thanks again guys!!

Exceptional Service and Honesty: Lou's Car Care Delivers Again! I recently found myself in a bit of an emergency, and once again, Lou's Car Care came to the rescue. Despite my last-minute plea for assistance, they managed to squeeze me into their busy schedule, demonstrating their unwavering commitment to prioritizing their customers' needs. What truly sets Lou's Car Care apart, however, is their unparalleled dedication to honesty and integrity. In an industry where trust can often feel elusive, Lou's consistently goes above and beyond to ensure that their customers feel valued and respected. During my recent visit, they not only addressed my immediate concerns but also took the time to explore cost-effective solutions, ultimately saving me both time and money. It's evident that the team at Lou's Car Care operates with a genuine concern for their customers' well-being, prioritizing transparency and fairness in every interaction. Whether it's a routine maintenance appointment or an unexpected issue, I have full confidence in Lou's Car Care to deliver exceptional service with integrity time and time again. If you're searching for a reliable automotive service center that truly cares, look no further than Lou's Car Care. They've certainly earned my trust and loyalty for life.

I have brought my car to Matt and Lou's Car Care for many years. Their work has always been top notch! Most important to me, I have never had to bring it back for a re-fix or a re-adjustment from the original problem. When it was fixed...it was fixed. I have always been treated with respect and professional courtesy. My most recent visit, I was told I would have to leave the overnight until the next morning. However, I was happily surprised when they completed the work on the same day and I was out the door with my vehicle. Kudos to Matt and the entire Lou's Car Care Team!

Lou’s Car Care is the best place to go for your car ! They’re very organized , friendly , take pictures of everything they do and send you all the results as they work on your car. Then text you right away when it’s ready. It’s the only place I’ll go with my new car 😊

Great service, friendly knowledgeable staff, love the text message link to the car report and pictures of the findings as well as the repair order approval process.

Had my car inspected by Joe. He was very courteous and friendly even though he was down in the dumps about his penguins not making the finals. He did an excellent job and I would recommend him.

I have been bringing my vehicles to Lou's for 5+ years. I wouldn't go anywhere else. They are always thorough and precise about what needs to be done and what it will cost. Best shop in town as far as I'm concerned.

Very trustworthy and professional.

Lou's Care Car is the best. I've used for the past four or five years and will continue to do so. They are reliable and straight shooters. I recently had them do a full check up on my vehicle. Marc did an excellent job and kept me well informed. My vehicle is driving much smoother than it originally was. Awesome job! Always a repeat customer. See you next week with the other vehicle.

I recently brought my Acura MDX in for service and Matt and Marc (Rick too) really took care of me! I can't say enough about this place! They are top notch from top to bottom and very professional! I only use them for all my vehicles! Highly recommend them! Thanks!! Joe